Support & Help Center
Need help with SiteVision Lite? We're here to assist you.
Contact Support
Our support team typically responds within 24-48 hours during business days (Mon-Fri, 9am - 5pm EST).
Email Support:
support@sitevisionlite.comExpected Response Time: 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Frequently Asked Questions
Login & Account
How do I create an account?
Download the SiteVision Lite app from the App Store, open it, and tap "Sign Up". You can use Apple Sign-In or create an account with your email address. All plans include a 14-day free trial.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email within a few minutes.
Subscriptions & Billing
How do I manage my subscription?
Subscriptions are managed through your Apple ID. Go to iPhone Settings → [Your Name] → Subscriptions → SiteVision Lite to view, upgrade, downgrade, or cancel your subscription.
How do I cancel my subscription?
Go to iPhone Settings → [Your Name] → Subscriptions → SiteVision Lite → Cancel Subscription. You'll retain access until the end of your current billing period.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund within 90 days of purchase.
Offline Mode & Syncing
Does SiteVision Lite work offline?
Yes! SiteVision Lite is designed to work fully offline. You can capture issues, add photos, and create reports without an internet connection. All data syncs automatically when you reconnect.
How do I sync data across devices?
Data syncs automatically when connected to the internet. Make sure you're logged in with the same account on all devices. Sync typically happens within seconds when online.
Data & Privacy
Where is my data stored?
Your data is securely stored on encrypted cloud servers. Photos and reports are stored using Cloudflare R2 object storage. For more details, see our Privacy Policy.
Can I export my data?
Yes. You can generate PDF reports for any inspection. For a complete data export, contact support at support@sitevisionlite.com.
How do I delete my account?
To permanently delete your account and all associated data, email support@sitevisionlite.com with the subject line "Account Deletion Request". We'll process your request within 7 business days.